Privacy Policy

HOW ATRAD PROTECTS YOUR PRIVACY

Atrad is committed to protecting your privacy. This Statement of Privacy applies to the Atrad website (www.atrad.lk) and the Atrad software platform. This statement governs the data collection, processing, and usage practices of Atrad. By using the Atrad website or its services platform, you consent to the data practices described in this statement.

INFORMATION COLLECTION, USE, CHOICES AND DATA INTEGRITY

You can generally visit our website (www.atrad.lk) without actively revealing any personally identifiable information about yourself. However, in certain areas of this site, we may ask you to contact us with questions or comments or request more information about our services.

Due to the nature of some of these activities, we may collect personally identifiable information, such as your name, employer/organization, country, email address and phone number, as well as any other information you elect to provide us. We may also ask for demographic information in order to provide you with a more personalized experience.

If you request more information about our services, we may use your personally identifiable information to send you the information you have requested. We may also use this information to respond to customer service requests and send updates about our latest events and products. We do not ask you for access or track any location-based information from your mobile device at any time while downloading or using our App or services.

TRACKING TECHNOLOGIES

Atrad uses a variety of technologies to help us better understand how you use Atrad.lk (the “Site”). As part of our commitment to upholding a high standard of transparency in our Privacy Policy and practices, these technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and for gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

ANALYTICS / LOG FILES

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.

LINKS TO OTHER SITES

Our site includes links to other websites whose privacy practices may differ from those of Atrad. If you submit personally identifiable information to any of those sites, your information is governed by their privacy policies. Atrad is not responsible for the privacy practices or the content of any sites to which www.atrad.lk provides links. We encourage you to carefully read the privacy statement of any website you visit.

SOCIAL MEDIA WIDGETS

Our website includes Social Media Features, such as the Facebook Like button, and Widgets, such as the Share this button or interactive mini-programs that run on our website. These Features may collect your Internet protocol address, the page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing it.

ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION

Upon request Atrad will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by contacting us by telephone (094-112300500), or via email (info@atrad.lk ). We will respond to your request within a reasonable timeframe.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact our Support Team via email (info@atrad.lk ). We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

THE SECURITY OF YOUR INFORMATION

We use security measures (such as encryption technology) to protect your information including the personally identifiable information that we transmit and store. Atrad employs the following measures to secure data:

  1. Database level security — measures designed to prevent unauthorized users from accessing or modifying the data at the database level.
  2. System level security — measures designed to prevent unauthorized access to the systems that the database runs on, and to all systems that can access the database.
  3. Network level security — the database is designed to be inaccessible to the public internet. No machine that can directly access the database can be directly accessed from the internet.
  4. Firewall — designed to prevent unauthorized access to the network, and to protect against attacks.
  5. Intrusion Detection Systems — designed to alert us to any attack that might get past the network security and firewall, so that the attack can be stopped.
  6. Physical security — measures designed to ensure that the machines that can access the database are physically secured so that only the operations team can access them.
  7. We also prohibit our employees from accessing your personally identifiable information except on a need to know basis, and even then, only under confidentiality agreements. Our engineers review the security measures on a regular basis to update and strengthen these protective measures. No security measures are completely fail-safe or impervious to circumvention. We are not responsible for events beyond our control, including without limitation, the malicious acts or willful misconduct of hackers or any other person.
  8. When you enter sensitive information (such as login credentials) we encrypt the transmission of that information using transport layer security technology (TLS).

We follow the generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at info@atrad.lk

Atrad Information Security Program define the methodology for assessing and treating information risks and to define the acceptable level of risk. Atrad classifies its information and assets according to risk and value. Any client information is marked as confidential and not shared with other entities.

Atrad Information Classification policy identifies any customer data or data received from clients in any form as Confidential. Atrad does not change or share such data in any way or form without explicit written permission from the client and maintains the highest possible levels of Confidentiality, Integrity and restricted Availability (CIA) of such data. Customer data is protected at rest or in transit via encryption standards.

REVISIONS TO THIS POLICY

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

If you have any questions about this privacy and security statement, the practices of this website, or your dealings with this website, please contact us via email (info@atrad.lk ) or mail us at IronOne Technologies (Pvt.) Ltd. 5th Floor, IBM Building 1,No 48, Nawam Mawatha, Colombo 02, Sri Lanka.